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Monday, August 17, 2015

What are “triggers,” and are they truly necessary for payable claims in Long-Term Coverage Insurance, and how do I watch for them? Jen A., Peoria Heights, IL

'Triggers' are essentially the conditions necessary for benefits to be payable. To make LTC claims for specific diseases or disorders there are often a list of many possible triggers, with a set number necessary to make a claim based upon that condition.

For instance, if one seeks long term care in a facility based upon a struggle with dementia, usually two of 5 or 6 triggers are required for the insurance company to deem payment of the claim to cover the facilities costs necessary. These triggers are very specific, such as whether or not the person needs 24 hour care, and if not whether or not they can properly bathe or dress alone, and triggers such as eating without assistance.  Assistance could mean standby or substantial assistance.  Standby assistance is much easier to meet.

The reason this question comes up so often is that these triggers, and the failure to prove them to insurance companies, can often lead to a lack of payment for coverage that has been purchased and is, in fact, owed. The difference between understanding the triggers in insurance plans purchased, or to be purchased, can be the difference between many thousands of dollars in payable claims each month.


My advice: seek professional help both when purchasing your LTC plans and when it comes time to make a claim.